Enjoy Free Delivery

   ENJOY FREE DELIVERY ON ALL ORDERS   

Shipping is free on all orders. DarkSteve uses the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page, you'll see your item description, price and delivery timing.


Availability Countries:

-       China;

-       France;

-       Germany;

-       Hong Kong;

-       Italy;

-       Japan;

-       Singapore;

-       South Korea;

-       Spain;

-       Taiwan;

-       U.S.A.

-       United Kingdom

  

Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. A signature may be required for delivery.

If you have any doubts, please contact our Customer Care Department to: customer@darksteve.com

 

Delivery Time:

Orders are typically shipped out to our delivery partners within 24 hours.

Standard home delivery** - get your order within 3-5 working days.

 

   Enjoy 14 Days Free Returns   

If you are not entirely happy with your purchase return it within 14 days for an exchange or refund.

Please email us to arrange a return customer@darksteve.com

Returned products must be in their original packaging and in resalable conditions. Please attach a copy of your invoice or delivery note for identification purpose. Refunds will be issued within 7 days of receipt of the returned goods. Postage or other return costs are the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.


General Information

1. We only accept returns of goods purchased via www.DarkSteve.com

2. We require proof of purchase.

3. Items must be returned to us within 14 days of receipt.


Returns Procedure

1. Please email us regarding the replacement or refund of your purchase using the following email: customer@darksteve.com

2. We will provide you with full return instructions.

3. Any items returned to us without prior authorization cannot be processed.

4. Items received after the 14days period of our return policy will not be accepted or processed.


Damaged Goods

1. In the event of requesting a replacement of a faulty item you must return the original item, all accessories in original packing within 14 days of receipt.

2. The returned item will be inspected by our Quality Control Team.

3. When the product has been authorized as eligible for replacement we will send you a replacement.

4. Replacements are typically processed within 7 days of inspection.

 

Refunds

1. You must request for a refund within 14 days of receipt.

2. Item must be unused and in original packaging including any accessories.

3. The returned item will be inspected by our Quality Control Team.

4. After the inspection and only if the product is eligible for a refund, the funds will be deposited to your credit / debit card or PayPal account.

5. Refunds are typically processed within 7 days of Quality Control Inspection.

6. Shipping and handling charges are not refundable.

7. You will be responsible for paying your own shipping costs when returning your item.

8. When returning an item we strongly recommend to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

 

Return Shipping Costs

If the return is the result of a DarkSteve error, we'll refund return shipping costs up to a maximum amount.